Device limits and session enforcement
Surfacely tracks active sessions per user. If you sign in on more devices than your plan allows, the oldest session is automatically expired — similar to how streaming services manage concurrent access.
Device limits by plan
- Free — 2 devices per user
- Solo — 2 devices per user
- Starter — 2 devices per user
- Professional — 3 devices per user
- Enterprise — 3 devices per user
These limits apply per user, not per organisation. Each team member gets their own device allocation.
What counts as a device
Each browser on each device is its own session. A phone, a tablet, and a laptop are three sessions. Chrome and Safari on the same laptop are two sessions. If you clear your browser storage, the device gets a new identity and counts as a new session.
What happens when you exceed the limit
When you sign in on a new device that would push you over your limit, the oldest active session is force-expired immediately. That device gets signed out — even if someone is mid-task on it. The app reloads to the sign-in screen.
Sessions expire after 30 days of inactivity
Any session that hasn't been active for 30 days is treated as stale and expired automatically. Surfacely updates your session every 5 minutes while the app is open and the tab is visible — so as long as you use Surfacely regularly, your session stays alive.
If you were unexpectedly signed out
The most common cause is signing in on a new device, which expired an older session. Sign back in — your data is intact. If it happens repeatedly, check how many browser sessions you have open across your devices and close the ones you're not using.
Why it matters: device enforcement protects your account from credential sharing and unauthorised access. A reasonable device limit per user — just like the apps you use every day.